Terms of Service

Age and accounts

HEXI does not ask visitors to confirm their age before browsing or signing in. People under 13 should browse only with a parent or legal guardian present and supervising, and should not submit a child’s personal details, birth profile, or check-in answers. A parent or guardian should manage any account and provide personal, delivery, or payment details on the child’s behalf. Teenagers should involve a parent or guardian when sharing personal information or making a purchase. Account creation is subject to the policy-consent checkbox shown at login and registration.

Provide accurate account details, keep your password confidential, and contact HEXI promptly if you believe your account was accessed without permission.

Products, prices, and orders

Product availability is subject to the inventory shown on the site. Prices are in U.S. dollars. Product details describe the listed item; natural materials and hand-finished appearance may vary where stated. The checkout shows applicable shipping charges and tax before payment.

Stripe processes payment. An order is accepted after Stripe confirms payment and HEXI sends an order confirmation. If HEXI cannot fulfill an accepted order, we will contact you and refund the affected order as required by law.

Cancellations and address changes

Sign in and submit a cancellation request for the order in your purchase history within 12 hours after order confirmation. Requests are reviewed by HEXI; an approved cancellation is refunded to the original payment method. After 12 hours, contact hexi-supports@hexi-herbal-incense.com. An order that has entered fulfillment may no longer be cancellable.

Your order confirmation email includes a one-time self-service U.S. address-edit link that expires 12 hours after confirmation. After it expires, contact HEXI support. An address change may not be possible after fulfillment or dispatch.

Shipping, returns, and refunds

Current rates, business-day estimates, return conditions, and support for incorrect, damaged, or lost orders are listed in Shipping & Delivery and Returns & Refunds. Delivery dates are estimates. HEXI provides tracking when available. Nothing in these terms limits a consumer right that applicable law does not allow HEXI to waive.

Product and ritual information

HEXI’s cultural, scent, and ritual content is for general information and personal interest. It is not medical advice, and products are not represented as diagnosing, treating, curing, or preventing disease. Sensory experiences vary. Follow the product-specific care and safety information. Do not burn an assembled bracelet.

Care for botanical scent beads

1. A strong scent is normal when the beads have been stored in a sealed package. Leave them in a cool, well-ventilated place before wearing or handling them.
2. These botanical incense beads are made from plant materials. Keep them away from water and oil, and remove them before washing your hands or bathing; water or oil can damage them.
3. For a more lustrous finish and fuller fragrance, place the beads in their pouch and gently rub them together while handling.
4. When you are not wearing them, store the beads in their pouch in a dry, well-ventilated place.
5. If they get wet, let them air-dry in the shade; do not leave them in direct sunlight. Each piece is handmade and is not dyed with synthetic chemical dyes, so fading after exposure to sweat or water is normal.

These items are hand-finished and made with plant materials. Natural color and appearance may vary.

Site use

Site content, images, HEXI marks, and design are owned by HEXI or used with permission. You may use the site for personal shopping and lawful browsing. Do not interfere with site security, use the service to commit fraud, or infringe another person’s rights.

Service and disputes

HEXI works to keep the site available but does not promise uninterrupted or error-free access. These terms do not exclude any warranty, remedy, or liability that cannot legally be excluded or limited, including rights relating to consumer goods, personal injury, fraud, or intentional misconduct.

New York law applies except where federal or customer-state law provides non-waivable protections. Any court proceeding is subject to applicable consumer venue rules. You may contact HEXI to try to resolve an issue; doing so does not shorten a legal deadline or waive your right to bring a claim.

Contact and changes

Questions about an order or these terms: hexi-supports@hexi-herbal-incense.com, 9 a.m.–9 p.m. Eastern Time. We may revise these terms and will post material changes with a new effective date.